Calls to GamCare Uganda HelpLine are not free currently. We are working on acquiring a toll freeline that you can call anytime and anywhere. We endevaour to call you back soon as you call otherwise you can text, whatsApp us, webchat, email or get us on social media platforms.

You will be talking to a GamCare Uganda trained adviser who is trained to listen and help people affected by problem gambling. The Adviser will listen to you carefully and encourage you to talk about your concerns. Sometimes just telling someone can be a relief, and it is an important first step towards dealing with the problem. The Adviser can also connect you with help, either face-to-face, online or over the phone. If you have a friend or family member affected by a gambling problem, the Adviser can suggest ways you can support them and encourage them to seek help. We can also help you deal with the effects of their gambling on your own life.

All our services are non-judgemental and confidential. This means not sharing information with anyone else about what you tell us and not being judged. Whatever you say will be just between you and GamCare Uganda, unless you request otherwise in writing. You can feel safe talking to us, knowing that we will not pass on personal information without letting you know. Calls and chats will be recorded to monitor the quality of the service and data purposes. Call recordings are deleted after 28 days, and a copy of each chat is stored in our secure database. Our Advisers work to a standard code of practice, which includes strict confidentiality within the team. Advisers need to discuss their work with their supervisor, and may need to pass information to their colleagues to ensure we are providing the most appropriate help, but no information about callers is disclosed to third parties outside GamCare Uganda without your consent, except in the circumstances stated above.

You can contact us as much (or as little) time as you want to discuss your concerns. Some callers only contact us once, however some people may need to contact us again or we may suggest a call back from one of our team. We are sometimes just the beginning of a journey to recovery.