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Privacy Policy

We are committed to ensuring that everyone who accesses our services feels safe and supported.

Below you get to know more on how we gather and process data and information about everyone who accesses our website. 

This policy may change from time to time without prior notice and any updates will be posted here. If you have any questions, please email us at

1. What information is collected from you and how do we use it?

GamCare use Google Analytics to gather information about everyone who uses our website, and we will also ask people registering for our Forum to provide contact details. We ask for contact details so that we are able to follow up with you for example in case we are concerned for your safety and wellbeing.

Our site and Google Analytics do track IP addresses (the location of the device you are using to access our site), and we use this information to:

  • Keep track of the number of people who have accessed our site before

We collect and process the following information via Google Analytics regarding visitors to our website, however this data is non-identifiable to individuals and is not used for any purpose other than to better understand how and why people may be using our online services, so that we can continue to improve them and adapt to changing needs:

  • Details of visits to our site, i.e. how many people are accessing our site, whether they have visit before, when they visit and for how long, and which pages they view;

  • Where users are located in the world, what type of devices they are using to access our site;

  • How users accessed our site, including whether this was through a social media platform (please note that we do not have access to any individual accounts).

  • Information on the estimated demographic of people accessing our site (this information is provided through Google Analytics via cookies, see below for further information).

Information gathered through Google Analytics is deleted after a maximum of three years.


We will also record the following in our secure databases:

  • Information that you provide by filling in forms on our site, such as survey information, email address or your preferred method of communication;

  • Details of transactions, for example donations or event bookings, that are carried out on the Gamcare initiative web site.

When we do want to collect personally data we will be upfront about this. We will make it clear when we collect personal data and will explain what we intend to do with it.

2. How is your information used?

GamCare Uganda uses the information we collect about you to help us understand more about how our site is used, and to be able to send you communications, either electronically or otherwise, which you have registered to receive. We will only send communications to you if you have volunteered your contact details to us for this purpose.

3. Who is collecting your information?

We collect information at several different points on our website.

We use Google Analytics to analyse the use of our site. Google Analytics generates statistical information about the use of our site through ‘cookies’. A cookie consists of information sent by a web server (our site) to a web browser (the application you are using to access the site, such as Google Chrome) and stored by the browser. Information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at:

When you use our secure online donation pages, your transaction will be processed by a secure partner company and the information you give, such as your payment card number and contact information, is only provided so that these transactions can take place. Our website will not retain any of your payment information.

Where we collect your personal data through our website, we will make it clear when we are gathering this information and how we intend to use it.

4. With whom do we share your personal information?

GamCare is committed to protecting the personal data of all our users, supporters and members. We will not sell or rent your personal information to third parties. If you have requested a referral into our treatment network, your information will only be shared with the relevant partner agency delivering this service.

Any details you give us will be held in accordance with the GDPR 2018. We are the data controller – GamCare Uganda , P. O. Box 11911 Kampala, Uganda. Makerere II Zone C, Kawempe division Kampala, Uganda. 

5. Can i stop collection and use of my information?

Yes, you can adjust your own privacy settings and controls on the devices you use to access our site and others.

When you have provided information to us, GamCare will not disclose any of your personally data gathered through our website, except where you have given your explicit permission, or where required by law.

From time to time we may want to contact you about other GamCare  Uganda services and products, and you can let us know if you would like to receive these different communications through the different sign-up forms provided. One example is our e-newsletter. You can withdraw consent to this processing at any time.

6. Our policy on allowing update, correction or deleting of  

personal information.

The accuracy of the information you provide is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please email us at, or write to us at GamCare Uganda, P. O. Box 11911 Kampala, ​

If we do hold personal information which you would like us to delete, or you would like to update your preferences about how you receive communications from us, email us or write to us to let us know.

7. What security precautions are in place to protect the loss, misuse or alteration of my information?

Some details (your email address etc.) may be transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. While we strive to protect your personal data, including ensuring our site is upgraded to https, GamCare Uganda cannot completely ensure or warrant the security of any information you transmit to us, and you do so at your own risk.

Once we receive your transmission, we make our best effort to ensure its security on our systems in accordance with the GDPR. If your data does not need to be stored we will ensure this is deleted as soon as it is processed.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential.

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