Talk to someone

Whether you are looking for support for yourself or friend or family member, GamCare Uganda has help available. GamCare operates the Gambling HelpLine, providing information, advice and support for anyone affected by problem gambling. Advisers are available on phone 0393 228819 or via web chat.

Our HelpLine provides confidential information, advice and support for anyone affected by problem gambling in Uganda

You can speak with our Advisers over the phone or via live chat every day of the year, 24 hours a day. They will be able to listen to what’s going on for you, and can talk you through all of the options available to you for support in over the phone.

Call us on Freephone 0393228819

Frequently asked questions

How much do your services cost?


Calls to GamCare Uganda HelpLine are not free currently. We are working on acquiring a toll freeline that you can call anytime and anywhere. We endevaour to call you back soon as you call otherwise you can text, whatsApp us, webchat, email or get us on social media platforms.




Who am I talking to?


You will be talking to a GamCare Uganda trained adviser who is trained to listen and help people affected by problem gambling. The Adviser will listen to you carefully and encourage you to talk about your concerns. Sometimes just telling someone can be a relief, and it is an important first step towards dealing with the problem. The Adviser can also connect you with help, either face-to-face, online or over the phone. If you have a friend or family member affected by a gambling problem, the Adviser can suggest ways you can support them and encourage them to seek help. We can also help you deal with the effects of their gambling on your own life.




Is it confidential?


All our services are non-judgemental and confidential. This means not sharing information with anyone else about what you tell us and not being judged. Whatever you say will be just between you and GamCare Uganda, unless you request otherwise in writing. You can feel safe talking to us, knowing that we will not pass on personal information without letting you know. Calls and chats will be recorded to monitor the quality of the service and data purposes. Call recordings are deleted after 28 days, and a copy of each chat is stored in our secure database. Our Advisers work to a standard code of practice, which includes strict confidentiality within the team. Advisers need to discuss their work with their supervisor, and may need to pass information to their colleagues to ensure we are providing the most appropriate help, but no information about callers is disclosed to third parties outside GamCare Uganda without your consent, except in the circumstances stated above.




How often can I contact get intouch?


You can contact us as much (or as little) time as you want to discuss your concerns. Some callers only contact us once, however some people may need to contact us again or we may suggest a call back from one of our team. We are sometimes just the beginning of a journey to recovery.





Remember to gamble responsibly. 

Call / Text / WhatApp

0393 228819

Contacts

Email: hello@gamcareinitiative.org

P.O. Box: 11911, Kampala, Uganda

Phone: +256 393 228819

Registered NGO Number: INDR14435226NB

Office

Makerere II Zone C,

Kawempe Division,

Kampala, Uganda

© 2020 GamCare Uganda.